01Data Controller
The data controller of your personal data is:
- Company: Bicentel, S.A. de C.V.
- Trade name: C3ntro Telecom
- Address: Av. Paseo de Las Palmas 340, PH, Lomas de Chapultepec, V Secc., Miguel Hidalgo, Mexico City, Mexico. CP 11000.
- Website: www.c3ntro.com
This Privacy Notice also covers the processing activities of Level SMS, S.A. de C.V., a subsidiary of Bicentel, S.A. de C.V., which processes personal data for SMS messaging services under the same data protection principles described herein.
02Personal Data Collected
C3ntro Telecom may collect the following categories of personal data directly from you or from third parties:
Identification and contact data
- Full name
- Email address
- Phone number
- Company name and position
- Postal address
Financial and billing data
- Tax Identification Number (RFC)
- Billing address
- Bank account information (where applicable for payment processing)
Navigation and technical data
- IP address
- Browser type and version
- Pages visited and time spent on the website
- Cookies and similar tracking technologies
C3ntro Telecom does not collect sensitive personal data as defined by the LFPDPPP unless strictly necessary and with your explicit consent.
03Purposes of Processing
Primary purposes (necessary for the contractual relationship)
- Providing contracted telecommunications products and services.
- Issuing invoices and managing billing and collections.
- Providing technical support and customer service.
- Complying with legal and regulatory obligations.
- Managing the contractual relationship and its administration.
Secondary purposes (you may opt out)
- Sending commercial communications about products, services, promotions, and events of C3ntro Telecom.
- Conducting market research and satisfaction surveys.
- Personalizing the commercial experience and content shown on the website.
If you do not wish your personal data to be used for secondary purposes, you may submit your objection by sending an email to capitalhumano@bicentel.com.
04Data Transfers
C3ntro Telecom may transfer your personal data to the following categories of recipients:
- Subsidiaries and related companies of the Bicentel corporate group, for the purposes described in this notice.
- Service providers and processors contracted by C3ntro Telecom to provide services such as cloud hosting, billing platforms, customer support, and security.
- Competent authorities, when required by law or by court order, in accordance with the Federal Telecommunications and Broadcasting Law (LFTR) and the LFPDPPP.
In all cases, third parties receiving your data are required to maintain confidentiality and process your data only for the agreed purposes. National and international transfers are subject to the protection measures required by the LFPDPPP.
05ARCO Rights
You have the right to Access, Rectify, Cancel, and Object (collectively, "ARCO Rights") to the processing of your personal data, as provided by the LFPDPPP.
To exercise your ARCO Rights, please submit a written request to our Personal Data Department at the following address:
Your request must include: (i) your full name and a copy of an official ID; (ii) a clear description of the data you wish to access, rectify, cancel, or object to; (iii) any documents supporting your request (if applicable).
C3ntro Telecom will respond to your request within 20 business days of receipt. If the request is valid, the appropriate measures will be implemented within 15 business days after notification of the response.
06Consent Withdrawal and Processing Limitation
You may withdraw your consent to the processing of your personal data at any time, provided that no legal provision requires its continued retention. Please note that withdrawal of consent may affect your ability to use certain services or features.
To withdraw your consent or limit the use of your data, please contact us at capitalhumano@bicentel.com, specifying the data and processing activities to which you object.
C3ntro Telecom will process your request within the timeframes established by the LFPDPPP.
07Cookies and Tracking Technologies
The C3ntro Telecom website uses cookies and similar tracking technologies to improve navigation, analyze usage, and personalize content and advertising. Below is a summary of the types of cookies used:
| Type | Purpose | Duration |
|---|---|---|
| Essential | Necessary for the website to function. Cannot be disabled. | Session |
| Analytics | Measure website traffic and user behavior (e.g., Google Analytics). | Up to 24 months |
| Functionality | Remember your preferences (language, region, etc.). | Up to 12 months |
| Marketing | Personalize ads and measure campaign effectiveness. | Up to 24 months |
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.
08Changes to this Privacy Notice
C3ntro Telecom reserves the right to update or modify this Privacy Notice at any time in response to changes in legislation, business practices, or our service offerings. Any material changes will be communicated through this website. The date at the top of this page indicates the most recent update.
We encourage you to review this Privacy Notice periodically. Continued use of our services following the posting of changes constitutes your acceptance of those changes.
For any additional questions or concerns about this Privacy Notice, please contact us at capitalhumano@bicentel.com.