Legal Documents
Privacy Notice
How we collect, use, and protect your personal data in accordance with the LFPDPPP.
ReadUser Rights Charter
Summary of rights granted to telecommunications service users under Mexican law.
View PDFCommercial Practices Code
Standards that govern our commercial and billing practices with clients.
View PDFFramework Service Contract
Standard adhesion contract for C3ntro Telecom services (Bicentel S.A. de C.V.).
View PDFFair Use Policy
Guidelines on responsible and acceptable use of C3ntro Telecom network resources.
View PDFTerms and Conditions
Rules governing the use of our website, intellectual property, and liability.
ReadNumber Portability
Information on the right to keep your telephone number when changing operator.
Visit IFTRegulatory & Services
Collaboration with Authorities
Contact details and procedures for security and justice authority requests per Articles 189-190 LFTR.
ReadElectronic Billing
How monthly invoices are delivered and how to download your billing history.
Read10-Digit Dialing
Information on Mexico's national 10-digit dialing system for all calls.
Visit IFTNetwork Coverage
Enterprise fiber coverage map and geographic scope of C3ntro Telecom network.
ReadSupport
Cancellation process, support channels, and help resources for C3ntro clients.
ReadRates
Official service tariffs registered with the IFT in accordance with regulatory requirements.
Read